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Contact City of Surrey

City of Surrey is here to help. We welcome your questions and your feedback on our processes, decisions, services and staff. We use your comments and questions to monitor and improve our services for the benefit of all Surrey residents.

Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Follow the links below to contact us in person, online, or through social media.

Location & Mailing Address

Surrey City Hall is located in City Centre in the Civic Plaza.

Surrey City Hall
13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8

Hours of Operation

Monday to Friday: 8:30am to 4:30pm*
Saturday, Sunday & Stat Holidays: Closed

*Note: The second floor service counter will provide numbers for service until 4:15pm

Emergency Contacts

To report an emergency, call 9-1-1.

View Surrey RCMP Contact List.

View more Emergency Contacts.

Report a Problem

Report non-emergency problems or submit service requests online. Report things like illegal dumping, missed waste collections, and more.

General Contacts

To contact Surrey City Hall, call 604-591-4011, or use the general Contact the City of Surrey form.

Popular Contacts

Not sure who to contact? Send your message through the Contact City of Surrey form.


Send us your website feedback if you have any questions or concerns about this website, or send us your feedback on city facilities.

Social Media

Contact the City of Surrey through social media. Our social media channels are monitored during City Hall operating hours.

Translation Services

The City of Surrey offers free translation services to help people with their questions. Learn more.

Find a person at the City

Search First name / Last name / Department



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Report a Problem or Submit a Request

Report waste collection issues, make a noise complaint or request road maintenance.