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Report a Problem or Submit a Request

Snow removal focus remains on completely clearing Priority 1 routes, then to Priority 2 and 3 roads.

Due to the snow, there will be delays to Waste Collection Services for the week. See the full details of this alert at www.surrey.ca/alerts.

During this inclement weather, we encourage residents to try to limit their driving, and keep the sidewalks fronting and flanking their property clear of snow. 

We appreciate your patience and understanding during this time. 

Read more about our Snow & Ice Control Operations.

Report a non-emergency problem by submitting your service request. For example, you can report dumping, street issues, or park issues for the City to fix.

Report a Problem

We have updated Report a Problem to offer an easier way to submit requests by typing out your issue and viewing requests submitted around you. By creating an account, you can now check the status of your submission.

Important Contacts

For assistance with:

  • your report a problem submission
  • reporting an emergency
  • missing stop signs
  • broken traffic signals

please call 604-591-4152.

In the case of injury or immediate danger, please call 911 right away.