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Fire Department Information Requests

Firefighters at a car accident

Requests for access to routinely available records generate additional expenses for the City. A small portion of the costs are payable by the requestor.

Routine requests for information are subject to the City’s fees, bylaws, and applicable legislation such as the Freedom of Information and Protection of Privacy Act.

Request a Fire Incident Report

Information about a fire, motor vehicle accident, or other emergency incident to which the Surrey Fire Service responded is available to the public on a fee-for-service basis. The cost of the report is dependent upon the level of detail required in the investigation.

To make a request, complete the Incident Request Form and submit it in the manner detailed below.

If you are requesting access to another person’s personal information, an Authorization to Release must be submitted with the Incident Request Form. Otherwise, personal information will be severed from all records provided to you in accordance with Section 22 of the Freedom of Information and Protection of Privacy Act. If you use your own authorization to release form, it must be made out to the City of Surrey or it will be returned for correction.

In the event we need to clarify information, you must include a contact telephone number and email address.

Submitting a Request

In order to reduce processing time and additional fees, keep your request clear, concise and focused. You may complete the Incident Request Form and submit it via email to If you prefer, download and print a request form and forward by fax to 604-597-5812 or mail to:

        Surrey Fire Service
        8767 132 Street
        Surrey, BC
        V3W 4P1
        Attention: Information Requests

Processing Requests

Normally, the incident report copy will be sent within two weeks. However, please allow 30 business days for processing. Requests will not be processed until full payment has been received.

Protect Your Privacy

To protect your privacy and ensure confidentiality, please do not include any personal information such as social insurance numbers, personal health numbers or birth dates. This information is not required and your request may be returned to you to amend prior to being accepted.

There is a chance that the email you send to us or that we send to you could be intercepted in transit or sent to the wrong address. If you are concerned about the confidentiality of information, including your personal information, in transit, you should send it to us by a secure means or request to receive your information by mail. The Surrey Fire Services preferred method of delivery is by email.

Fees for preparing records:

 Motor Vehicle Incident/ Medical / Other Incident Report   $163.50 per incident
 Fire Incident Investigation Reports and Photos (if applicable)  $121.00 per incident
 Incident Questionnaire  $169.50 per request

Fees for Dispatch recordings:

Dispatch Recording Application Fee for Motor Vehicle Incident, Vehicle Fire Incident, Medical Incident, or Other Incident

$121.00 per incident*
Dispatch Recording Application Fee for Structure Fire Incident $519.50 per incident*

*Additional fees may be levied based on the actual cost of providing the services including the cost of locating and retrieving the records, preparing the records for disclosure, providing a copy of the records and shipping and handling the records.  The City may provide an estimate and require payment of a deposit prior to providing the services.

Contact Us

Comments or inquiries regarding Surrey Fire Service Information requests should be directed to

If you require additional information that the Surrey Fire Service does not routinely provide, you can make a request through the City's Freedom of Information request process.