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City Hall Open By Appointment Only

During the COVID-19 pandemic, Surrey City Hall is only open by appointment, while the Surrey Operations Centre is temporarily closed to the public. 

We encourage you to reach out to us online or over the phone to get the information you need. Many services that are done at City Hall are fully available online. See our full list of online services.

If you are unable to find the information you need online or by phone and still need to come to City Hall in person, please call the department you need at the numbers below to set up an appointment time.

Property Taxes, Utilities, and Dog Licensing

Visit our web pages for property taxes, utilities, and dog licensing information.

You can also log in to your MyPropertyAccounts to get updated information about your accounts, and sign up for e-billing to ensure that you receive information in a timely manner.

Property tax and utility payments can be completed online through your financial institution. Dog licence payments can be completed and new licenses can be purchased fully online through our online portal.

Need Assistance? Book an Appointment

  • For Property Tax & Utility appointments, call 604-591-4181
  • For Dog Licensing appointments, call 604-592-2601

Parks, Recreation & Culture

Visit our web pages for parks, recreation, and culture information.

Can't find what you're looking for? Please email ParksRecCulture@surrey.ca or call 604-598-5769 for more details.

Planning, Development & Building

Digital Permit Intakes: Planning & Development permit applications can now be initiated digitally by emailing permitapplication@surrey.ca.You can also call 604-591-4086 for further information regarding permit applications.

Package Drop off and Pick up: Hard copies of plans, applications and other documents normally accepted at 2W, 3W and 4W counters are to be left in the drop box near the public entrance at Parking Level P1. Pick up of permits, plans and other documents normally from 2W, 3W and 4W is now at the Reception Desk at 1W.

Inspections: Building, Plumbing, Electrical and Trees and Landscape inspections are still being scheduled through our regular systems.

Engineering Counter Services

Visit our webpage for a list of engineering counter services, several of which are offered online.

For more information on Engineering Counter Services, call 604-591-4340 or email EngWebmail@surrey.ca.

Stay Informed

As more information becomes available, and recognizing that things are changing quickly, please visit see our COVID-19 Updates page and social media channels for the most up-to-date information. Impacts to all city services due to the coronavirus (COVID-19) pandemic will continue to be updated online.

Send us your questions or concerns about coronavirus (COVID-19) within Surrey to COVID-19@surrey.ca.